Our process
Customer (professional person / business) on-boarding
Service level agreement and mandate determination
1st contact
Inform client of i) our mandate ii) outstanding amount iii) statement & banking details Invite client to query the account directly with our customer / via ACSP Request payment on or before a specific time.
Invite client to query the account directly with our customer / via ACSP Request payment on or before a specific time
Account is settled, mandate ends
Account query - address urgently
No response - 2nd contact
Formal notice confirming i) 1st contact ii) that the account is not in dispute (and invite again to query)
Request payment on or before a specific time
Inform the client of penalties that will be imposed
Account is settled, mandate ends
Account query - address urgently
No response - 3rd contact
Put the client on terms
Confirming i) 1st contact & 2nd contact ii) confirm that no dispute exists
Attach the new statement reflecting penalties
Request payment on or before a specific time, as well as consequences of not settling
Account is settled, mandate ends
Account query - address urgently
No response - 4th contact
Inform the customer that ACSP's mandate has ended, and that the customer will effect the remedy
Customer to effect remedy